Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your orders will take a maximum of one week to get delivered.
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If you need to swap an item
Returns and Exchanges
All products to be exchanged must be returned in their original packaging along with the original sales receipt within 14 days from the date of purchase (Product should be in its original condition)
If you do not have your purchase receipt, exchange will not be possible.
Emira will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Disclaimer for certain item category not eligible for return due to hygiene region i.e. cosmetics/undergarments etc.
Upon request, and at our discretion, we may exchange defective/ faulty items for identical items of equivalent value
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
You can return items that were originally part of the promotion but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.